Every call answered.
Your team only takes the ones that need them.
Voice Flow answers your phone numbers with an AI agent that greets callers, understands what they need, handles routine requests, and transfers to a person with a summary when it should.
Example conversation for illustration.
From ring to resolution in four steps
Voice Flow sits on your number like a receptionist. You decide what it can handle and when it hands over.
Caller dials your number
The call arrives on your DID and the agent answers on the first ring with your greeting.
Agent finds the intent
It listens, asks short follow-up questions, and checks account details you allow it to see.
Routine requests get done
Bookings, opening hours, order status, balance and top-up questions are handled in the call.
People take the rest
Complex, upset or sales calls go to an extension or queue, with the summary on the agent's screen.
Built for teams that run on the phone
Handoff rules
Transfer when the caller says "agent", when sentiment drops, on billing disputes, or after three unclear answers.
Knowledge base
Upload your FAQs, price lists and policies. The agent answers from your content, not from guesses.
Business hours
Different greetings and routes for open hours, after hours and holidays.
Call summaries
Every call ends with a short summary, next action and caller details in your portal.
Voices and languages
Choose a voice and language per number, for example English for US lines and French for Québec.
Works with your PBX
Transfers to extensions, ring groups and call-center queues you already use.
Numbers where your callers are
Pick numbers in our launch markets and point them at Voice Flow, an extension, or both.
| Market | Number types | Typical use | Status |
|---|---|---|---|
| United States | Local, toll-free | Support lines, sales, appointments | Available |
| Canada | Local, toll-free | Bilingual EN/FR support | Available |
| United Kingdom | Geographic, non-geographic | Customer service | Available |
| European Union | Geographic, mobile (by country) | Local presence per country | On request |
Availability varies by country and number type. Some numbers need address or identity documents.
Bring your own trunk, or use ours
Voice Flow connects over standard SIP, so it fits next to the systems you already run.
- Signaling
- SIP over UDP, TCP or TLS
- Media
- G.711 µ-law/A-law, G.722, Opus
- Inbound
- Your DIDs or numbers ordered in the portal
- Transfer
- SIP REFER or bridge to extension/queue
- Events
- Webhooks for call start, transfer and summary
- Records
- CDRs, transcripts and recordings in the portal
Try it on a real number
We set up a test number with a Voice Flow agent trained on your FAQ, so you can call it yourself before you commit.